10+ years into Zapier's journey, our values continue to evolve.
Zapier's values invite us to adopt a shared set of behaviors. They connect us to our mission, our culture, and each other. They guide decisions, big and small. They remind us of who we are when we're at our best. Without values, we default to the majority, leaving us with hidden rules and no "Zapier way" to promote inclusion and define what's right.
These five Zapier values were first published in 2018. In 2022, we reviewed our values and decided to retain and refresh them. We specifically updated our value descriptions and examples using input from across Zapier, with a focus on how each value relates to two of Zapier's essential focus areas: (a) customer impact and (b) diversity, inclusion, belonging, and equity (DIBE).
The most successful Zapier team members embody these values. When setting the direction for our work, growing our team, and interacting with our customers, we look to our values to guide the way.
1. Default to action
At Zapier, we're building toward a future that does not yet exist. As a result, delivering something real today—and learning from it—is typically better than delivering something of questionably better quality next week.
However: action is not an achievement unto itself. Instead, our actions should connect to clear priorities and outcomes, especially what's best for our mission and customers.